{
  "job_id": "test001",
  "sertifikat": {
    "veredik": "belum_ada_celah_jelas",
    "alasan": "98345 karya relevan sudah ada. Riset ini BERISIKO duplikasi; sarankan memperluas variabel/konteks sebelum lanjut. (veredik deterministik tanpa LLM — minta analisis LLM untuk narasi detail)",
    "judul_riset": "Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan",
    "jumlah_literatur": 98345,
    "sumber": "OpenAlex (API resmi, gratis $1/hari)",
    "llm_narasi_tersedia": false,
    "veredik_oleh": "deterministik"
  },
  "statistik": {
    "model": {
      "urutan_konstruk": [
        "X",
        "Y"
      ],
      "indikator": {
        "X": [
          "X1",
          "X2",
          "X3"
        ],
        "Y": [
          "Y1",
          "Y2",
          "Y3"
        ]
      },
      "target": "Y",
      "targets": [
        "Y"
      ]
    },
    "n": 20,
    "path": {
      "X->Y": 0.968105662160713
    },
    "r2": {
      "X": 0.0,
      "Y": 0.9372285731076317
    },
    "loadings": {
      "X1": 0.9810942051063433,
      "X2": 0.874546013484315,
      "X3": 0.9810942051063433,
      "Y1": 0.9860863791050752,
      "Y2": 0.9483857524729444,
      "Y3": 0.9860863791050752
    },
    "ave": {
      "X": 0.8966408027626009,
      "Y": 0.9480560765355964
    },
    "cr": {
      "X": 0.963025360669731,
      "Y": 0.9820893285345176
    },
    "htmt": {
      "X<->Y": 1.0051916668584693
    },
    "vif": {
      "X": {
        "X1": Infinity,
        "X2": 2.4035087719298245,
        "X3": Infinity
      },
      "Y": {
        "Y1": Infinity,
        "Y2": 4.52,
        "Y3": Infinity
      }
    },
    "f2": {
      "X": 14.930815173512965
    },
    "interpretasi": {
      "path": {
        "X->Y": {
          "nilai": 0.9681,
          "kategori": "besar",
          "status": "baik",
          "rumus": "\\beta_{X \\to Y} = 0.9681",
          "catatan": "Pengaruh positif besar dari X ke Y."
        }
      },
      "r2": {
        "Y": {
          "nilai": 0.9372,
          "kategori": "kuat",
          "status": "baik",
          "rumus": "R^2_{Y} = 1 - \\frac{SSE}{SST} = 0.9372",
          "catatan": "Variasi Y terjelaskan model sebesar 93.7%."
        }
      },
      "loadings": {
        "X1": {
          "nilai": 0.9811,
          "status": "baik",
          "rumus": "\\lambda_{X1} = 0.9811",
          "catatan": "indikator merepresentasikan konstruknya dengan baik"
        },
        "X2": {
          "nilai": 0.8745,
          "status": "baik",
          "rumus": "\\lambda_{X2} = 0.8745",
          "catatan": "indikator merepresentasikan konstruknya dengan baik"
        },
        "X3": {
          "nilai": 0.9811,
          "status": "baik",
          "rumus": "\\lambda_{X3} = 0.9811",
          "catatan": "indikator merepresentasikan konstruknya dengan baik"
        },
        "Y1": {
          "nilai": 0.9861,
          "status": "baik",
          "rumus": "\\lambda_{Y1} = 0.9861",
          "catatan": "indikator merepresentasikan konstruknya dengan baik"
        },
        "Y2": {
          "nilai": 0.9484,
          "status": "baik",
          "rumus": "\\lambda_{Y2} = 0.9484",
          "catatan": "indikator merepresentasikan konstruknya dengan baik"
        },
        "Y3": {
          "nilai": 0.9861,
          "status": "baik",
          "rumus": "\\lambda_{Y3} = 0.9861",
          "catatan": "indikator merepresentasikan konstruknya dengan baik"
        }
      },
      "ave": {
        "X": {
          "nilai": 0.8966,
          "status": "baik",
          "rumus": "AVE_{X} = \\frac{\\sum_i \\lambda_i^2}{n} = 0.8966",
          "catatan": "validitas konvergen terpenuhi"
        },
        "Y": {
          "nilai": 0.9481,
          "status": "baik",
          "rumus": "AVE_{Y} = \\frac{\\sum_i \\lambda_i^2}{n} = 0.9481",
          "catatan": "validitas konvergen terpenuhi"
        }
      },
      "cr": {
        "X": {
          "nilai": 0.963,
          "status": "baik",
          "rumus": "\\rho_c = \\frac{(\\sum_i \\lambda_i)^2}{(\\sum_i \\lambda_i)^2 + \\sum_i (1-\\lambda_i^2)} = 0.9630",
          "catatan": "reliabilitas konstruk memadai"
        },
        "Y": {
          "nilai": 0.9821,
          "status": "baik",
          "rumus": "\\rho_c = \\frac{(\\sum_i \\lambda_i)^2}{(\\sum_i \\lambda_i)^2 + \\sum_i (1-\\lambda_i^2)} = 0.9821",
          "catatan": "reliabilitas konstruk memadai"
        }
      },
      "htmt": {
        "X<->Y": {
          "nilai": 1.0052,
          "status": "masalah",
          "rumus": "HTMT_{X<, >Y} = \\frac{\\mathrm{mean}(r_{antara})}{\\sqrt{\\mathrm{mean}(r_{dalam,1})\\cdot\\mathrm{mean}(r_{dalam,2})}} = 1.0052",
          "catatan": "rawan: kemiripan antar-konstruk tinggi"
        }
      },
      "vif": {
        "X.X1": {
          "nilai": Infinity,
          "status": "masalah",
          "rumus": "VIF_{X1} = \\frac{1}{1 - R_i^2} = inf",
          "catatan": "multikolinearitas perlu diperiksa"
        },
        "X.X2": {
          "nilai": 2.4035,
          "status": "baik",
          "rumus": "VIF_{X2} = \\frac{1}{1 - R_i^2} = 2.4035",
          "catatan": "tidak ada multikolinearitas"
        },
        "X.X3": {
          "nilai": Infinity,
          "status": "masalah",
          "rumus": "VIF_{X3} = \\frac{1}{1 - R_i^2} = inf",
          "catatan": "multikolinearitas perlu diperiksa"
        },
        "Y.Y1": {
          "nilai": Infinity,
          "status": "masalah",
          "rumus": "VIF_{Y1} = \\frac{1}{1 - R_i^2} = inf",
          "catatan": "multikolinearitas perlu diperiksa"
        },
        "Y.Y2": {
          "nilai": 4.52,
          "status": "baik",
          "rumus": "VIF_{Y2} = \\frac{1}{1 - R_i^2} = 4.5200",
          "catatan": "tidak ada multikolinearitas"
        },
        "Y.Y3": {
          "nilai": Infinity,
          "status": "masalah",
          "rumus": "VIF_{Y3} = \\frac{1}{1 - R_i^2} = inf",
          "catatan": "multikolinearitas perlu diperiksa"
        }
      },
      "f2": {
        "X": {
          "nilai": 14.9308,
          "kategori": "besar",
          "status": "baik",
          "rumus": "f^2_{X} = \\frac{R^2_{inklusi} - R^2_{eksklusi}}{1 - R^2_{inklusi}} = 14.9308",
          "catatan": "Ukuran efek X: besar (Cohen)."
        }
      }
    },
    "bootstrap": {
      "n_iterations": 500,
      "metode": "percentile 2.5 / 97.5",
      "path_ci": {
        "X->Y": {
          "estimat": 0.968106,
          "mean": 0.969963,
          "std_error": 0.008366,
          "ci_lower": 0.953319,
          "ci_upper": 0.985789,
          "t_stat": 115.716286
        }
      },
      "r2_ci": {
        "Y": {
          "estimat": 0.937229,
          "mean": 0.940897,
          "std_error": 0.016215,
          "ci_lower": 0.908816,
          "ci_upper": 0.97178,
          "t_stat": 57.801033
        }
      }
    },
    "ipma": {
      "target": "Y",
      "indicators": {},
      "constructs": {
        "Y2": {
          "importance": 0.0,
          "performance": 50.0
        },
        "Y1": {
          "importance": 0.0,
          "performance": 50.0
        },
        "Y3": {
          "importance": 0.0,
          "performance": 50.0
        },
        "X1": {
          "importance": 0.0,
          "performance": 50.0
        },
        "X2": {
          "importance": 0.0,
          "performance": 50.0
        },
        "X3": {
          "importance": 0.0,
          "performance": 50.0
        }
      },
      "quadrants": {
        "keep_up": [
          "Y2",
          "Y1",
          "Y3",
          "X1",
          "X2",
          "X3"
        ],
        "concentrate": [],
        "low_priority": [],
        "possible_overkill": []
      }
    },
    "cross_validation": {
      "status": "DIVERIFIKASI_SILANG",
      "n_koefisien": 1,
      "selisih_maks": 0.013537,
      "searah_semua": true,
      "detail": "03_matrix/cross_validation.json"
    },
    "cfa": {
      "status": "LULUS",
      "alasan": "Semua loading, AVE, dan CR memenuhi ambang.",
      "n": 20,
      "loadings": {
        "X": {
          "X1": 0.995018,
          "X2": 0.765551,
          "X3": 0.995023
        },
        "Y": {
          "Y1": 0.994745,
          "Y2": 0.890805,
          "Y3": 0.994743
        }
      },
      "reliabilitas": {
        "X": {
          "CR": 0.945958,
          "AVE": 0.8554
        },
        "Y": {
          "CR": 0.973317,
          "AVE": 0.924188
        }
      },
      "fit": {
        "CFI": 0.923355,
        "TLI": 0.856291,
        "RMSEA": 0.365026,
        "chi2": 28.253082,
        "DoF": 8.0
      },
      "loading_terstandar": true
    },
    "efa": {
      "muatan_faktor": {
        "X1": [
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        "X2": [
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        "X3": [
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          5.204502113243321e-12
        ],
        "Y1": [
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        ],
        "Y2": [
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        "Y3": [
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          0.16143204215626947,
          -1.1200149485734574e-12
        ]
      },
      "nilai_eigen": [
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        1.2507465030028117e-16,
        -2.7065663960049756e-17
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      "varians_kumulatif": [
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        1.0,
        1.0
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      "metode": "sklearn FactorAnalysis 1.9.1",
      "rotasi": "tanpa_rotasi",
      "status": "OK"
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    "cluster": {
      "label": [
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      "silhouette": 0.6370621013914677,
      "metode": "sklearn KMeans 1.9.1",
      "status": "OK"
    }
  },
  "warnings_data": {
    "warnings": [
      {
        "level": "warning",
        "aturan": "sem_min_sampel",
        "pesan": "SEM-PLS dengan n=20 < 30 — estimasi sangat tidak stabil."
      },
      {
        "level": "warning",
        "aturan": "sampel_kecil",
        "pesan": "n=20 < 30 — hasil statistik berisiko tidak signifikan secara power."
      }
    ],
    "redacted_columns": []
  },
  "freq": {},
  "literatur": {
    "total": 98345,
    "results": [
      {
        "title": "Pengaruh kualitas Layanan Dan Kualitas Produk Terhadap Kepuasan Pelanggan",
        "year": 2020,
        "cited_by": 46,
        "doi": "https://doi.org/10.52103/tatakelola.v7i2.174",
        "source": "Tata Kelola",
        "publisher": "Program Pascasarjana Universitas Muslim Indonesia",
        "issn": "2722-7952"
      },
      {
        "title": "PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN DALAM MEMBENTUK LOYALITAS PELANGGAN",
        "year": 2022,
        "cited_by": 49,
        "doi": "https://doi.org/10.25134/equi.v19i02.4531",
        "source": "Equilibrium Jurnal Penelitian Pendidikan dan Ekonomi",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik",
        "publisher": "University of Kuningan",
        "issn": "2614-5839"
      },
      {
        "title": "PENINGKATAN KEPUASAN PELANGGAN MELALUI KUALITAS PRODUK DAN KUALITAS LAYANAN",
        "year": 2013,
        "cited_by": 38,
        "doi": "https://doi.org/10.15294/jdm.v4i2.2756",
        "source": "DOAJ (DOAJ: Directory of Open Access Journals)"
      },
      {
        "title": "Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan",
        "year": 2011,
        "cited_by": 313,
        "doi": "https://doi.org/10.20476/jbb.v17i2.632",
        "source": null
      },
      {
        "title": "Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan Noach Cafe And Bistro",
        "year": 2019,
        "cited_by": 94,
        "doi": null,
        "source": null
      },
      {
        "title": "Strategi Promosi, Kualitas Produk, Kualitas Layanan terhadap Kepuasan Pelanggan pada Restoran Mcdonald's Manado",
        "year": 2013,
        "cited_by": 47,
        "doi": null,
        "source": "JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik"
      },
      {
        "title": "Pengaruh kualitas Layanan Dan Kualitas Produk Terhadap Kepuasan Pelanggan",
        "year": 2024,
        "cited_by": 5,
        "doi": "https://doi.org/10.52103/jtk.v11i2.174",
        "source": "Tata Kelola",
        "publisher": "Program Pascasarjana Universitas Muslim Indonesia",
        "issn": "2722-7952"
      },
      {
        "title": "DETERMINAN KEPUASAN PELANGGAN: KUALITAS LAYANAN DAN HARGA",
        "year": 2025,
        "cited_by": 0,
        "doi": "https://doi.org/10.58906/melati.v41i1.171",
        "source": "Media Komunikasi Ilmu Ekonomi",
        "publisher": "Institut Teknologi dan Bisnis Ahmad Dahlan Lamongan",
        "issn": "2808-8662"
      },
      {
        "title": "KUALITAS LAYANAN DAN KEPUASAN SERTA PENGARUHNYA TERHADAP LOYALITAS PELANGGAN",
        "year": 2020,
        "cited_by": 23,
        "doi": "https://doi.org/10.33557/jibm.v3i1.826",
        "source": "Jurnal Ilmiah Bina Manajemen",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik",
        "publisher": "Universitas Bina Darma",
        "issn": "2085-0336"
      },
      {
        "title": "Pengaruh Kualitas Produk dan Kualitas Layanan Terhadap Kepuasan Pelanggan",
        "year": 2024,
        "cited_by": 1,
        "doi": "https://doi.org/10.53675/karismapro.v15i1.1331",
        "source": "KarismaPro",
        "publisher": "Universitas Al-Ghifari",
        "issn": "2775-0647"
      },
      {
        "title": "Kualitas Layanan terhadap Kepuasan Pelanggan",
        "year": 2022,
        "cited_by": 3,
        "doi": "https://doi.org/10.31539/budgeting.v3i2.3953",
        "source": "BUDGETING Journal of Business Management and Accounting",
        "publisher": "IPM2KPE",
        "issn": "2715-2480"
      },
      {
        "title": "Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan Restoran Ayam Penyet Ria",
        "year": 2013,
        "cited_by": 36,
        "doi": null,
        "source": "Jurnal Strategi Pemasaran",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik"
      },
      {
        "title": "Analisis Kualitas Layanan terhadap Kepuasan Pelanggan Gojek",
        "year": 2026,
        "cited_by": 0,
        "doi": "https://doi.org/10.37531/yume.v9i1.11410",
        "source": "YUME : Journal of Management"
      },
      {
        "title": "Pengaruh Harga, Kualitas Produk, Dan Kualitas Layanan Terhadap Kepuasan Pelanggan",
        "year": 2022,
        "cited_by": 0,
        "doi": null,
        "source": "EMaBi: Ekonomi Dan Manajemen Bisnis"
      },
      {
        "title": "ANALISIS PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN",
        "year": 2018,
        "cited_by": 19,
        "doi": "https://doi.org/10.52160/ejmm.v2i5.157",
        "source": "Jurnal Mitra Manajemen",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik",
        "publisher": "LDP Kresna Bina Insan Prima",
        "issn": "2599-087X"
      },
      {
        "title": "Pengaruh Kualitas Produk, Promosi dan Kualitas Layanan Terhadap Kepuasan Pelanggan",
        "year": 2025,
        "cited_by": 2,
        "doi": "https://doi.org/10.31004/riggs.v4i3.2131",
        "source": "RIGGS Journal of Artificial Intelligence and Digital Business",
        "publisher": "Universitas Pahlawan Tuanku Tambusai",
        "issn": "2963-914X"
      },
      {
        "title": "PENGARUH KUALITAS LAYANAN, HARGA DAN KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN",
        "year": 2026,
        "cited_by": 0,
        "doi": null,
        "source": "Soetomo Management Review"
      },
      {
        "title": "Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan",
        "year": 2020,
        "cited_by": 0,
        "doi": "https://doi.org/10.37531/mirai.v5i3.2745",
        "source": "Jurnal Mirai Management",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik"
      },
      {
        "title": "Pengaruh Kualitas Layanan, Harga dan Kepuasan Pelanggan Terhadap Kepuasan Pelanggan",
        "year": 2025,
        "cited_by": 0,
        "doi": "https://doi.org/10.56326/jebd.v3i3.3034",
        "source": "Journal of Economy Business Development",
        "publisher": "Universitas Bosowa",
        "issn": "2988-0149"
      },
      {
        "title": "Pengaruh Dimensi Kualitas Layanan Terhadap Kepuasan Pelanggan Indihome Triple Play",
        "year": 2018,
        "cited_by": 23,
        "doi": "https://doi.org/10.24843/ejmunud.2018.v7.i03.p06",
        "source": "E-Jurnal Manajemen Universitas Udayana",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik",
        "publisher": "Universitas Udayana",
        "issn": "2302-8912"
      },
      {
        "title": "ASPEK TERPENTING KUALITAS LAYANAN DALAM MENINGKATKAN KEPUASAN PELANGGAN",
        "year": 2021,
        "cited_by": 2,
        "doi": "https://doi.org/10.32815/jpro.v2i1.1081",
        "source": "Jurnal Manajemen dan Profesional",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik",
        "publisher": "Institut Teknologi dan Bisnis Asia Malang",
        "issn": "2775-5967",
        "open_access": true
      },
      {
        "title": "Pengaruh Kualitas Layanan dan Kualitas Produk Terhadap Kepuasan Pelanggan dan Loyalitas Konsumen Restoran Happy Garden",
        "year": 2014,
        "cited_by": 52,
        "doi": null,
        "source": "Jurnal Strategi Pemasaran",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik"
      },
      {
        "title": "Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan",
        "year": 2011,
        "cited_by": 12,
        "doi": null,
        "source": null
      },
      {
        "title": "PERAN KEPUASAN PELANGGAN DALAM MEMEDIASI PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN",
        "year": 2018,
        "cited_by": 8,
        "doi": "https://doi.org/10.24843/ejmunud.2019.v08.i01.p18",
        "source": "E-Jurnal Manajemen Universitas Udayana",
        "sinta_rank": "terindeks_nasional",
        "sinta_sumber": "heuristik",
        "publisher": "Universitas Udayana",
        "issn": "2302-8912"
      },
      {
        "title": "Pengaruh Kualitas Layanan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Indihome",
        "year": 2026,
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